
While yesterday's quest was information and today's
is knowledge, tomorrow's will be intelligence about business innovation
and acceleration. Each quest demands an environment unique to itself.
Systems Management Institute is a successful education, training and
development company with an outstanding record of accomplishment.
Clients represent more than 15 different industries and have requested
more than 20 different types of services. We have provided important
client assistance in knowledge transfer, intellectual capital acquisition,
management problem solving, strategic consulting, training, and human
capital development. Completing projects throughout the world, we
have delivered the following representative engagements:
I. In the USA:
For Walt Disney Entertainment,
we assisted the Senior Vice President of Information Systems to
install an change management and control training environment. Consulted
on leadership development and education policy. Developed Organization
Configuration Management and Change Control process to guide department
training and development. Delivered Change Control and Configuration
Management Education Handbook. Consulted with senior executives
on the implementation of the Change Management Education and Training
environment. Facilitated Change Management and Control executive
working discussions.
For DHL World Airways,
we assisted the Senior VP of Information Systems to develop an project
level training program for the Implementation of Executive Support
Systems. Led workshop on ESS methodology. Engaged in program evaluation.
Conducted training on human factors in office computing. Implemented
a training justification process. Introduced training Request-for-Proposal
process.
For Pacific Bell,
we implemented a Total Quality Training Environment consisting of
a quality assurance career development progression program. Supported
the development of the automated testing system and Q/A training
standard used by SBC, the parent company of Pacific Bell. Delivered
training program and installed training productivity guidelines.
Delivered Post-Implementation Review Handbook. Evaluated the Pacific
Bell/Customer Records Information System Computer Aided Training
System. Assessed staff performance and facilitated staff alignment
studies. Facilitated CQA certification of department management
with the Quality Assurance Institute. Conducted reviews and evaluations
of cases, scenarios, and staff selection protocols. Conducted workshop
on the design of a technical training environment using Expert Support
System. Presented the prototype design of an expert system to manage
the procurement of training programs.
For Digital Consulting Corporation, we
presented seminars on the Design of Expert Support Systems.
For City of Tucson,
presented leadership development workshop. Installed a train-the-trainer
program. Instituted education evaluation program. Conducted Project
Management workshop.
For Mindmaker Incorporated,
we implemented management development program to assist subsidiaries
and delivered IPO training. Delivered management effectivity handbook.
Engaged in coaching, conflict resolution, and effectiveness training.
Defined the Education-Value Proposition and counseled senior executives
on performance.
For Sola Optical,
USA, we prepared the Information Services training
plan to develop a multicultural work force. Conducted organization
diagnosis and engaged in management coaching and employee development.
Established training environment for complex organization migration
program. Engaged in project team building and delivered Change Management
methodology.
For Dell Computers,
we assisted the senior manager of eCommerce to facilitate training
in eCommerce program development and to clarify Dell's eCommerce
strategic vision. For the V.P. of Software Enhancements, we installed
an technical management development program and defined executive
development program for use by 3Com Chief Information Officer. Engaged
in staff coaching and training. Conducted Learning Architecture
workshop for senior executives. Mentored the eCommerce Trading Partner
negotiating team during discussions with Roadway Logistics. Authored
the methodology design handbook. Facilitated roll-out of training
program.
For Bush Administration
& the Office of the U.S. Secretary of Energy,
we consulted on the personnel and management specialized education
requirements involved in the migration to a new Information Technology
environment intended to manage a proposed nuclear waste repository
in Nevada. Consulted on the design of the learning methodology for
engaging in an organization assessment and evaluation of knowledge
requirements for technical teams.
For Bank of America,
we assisted in their most significant technology evaluation program
prior to acquisition by Nations Bank. Instituted project staff development
program and conducted project management training. Installed project
level training and configuration control process. Introduced a train-the-trainer
program. Introduced benchmarking policies, standards, and procedures.
Defined training functions and responsibilities governing operational
evaluation of technology and the implementation configuration management
and change control.
For Specialty Brands,
we assisted the CEO in the preparation of a strategic vision for
corporate operations. Initiated mentor process, introduced the Efficient
Consumer Response business process workskills training program.
Prepared the Business Continuity Training Program. Initiated Management
Effectivity Analysis intervention program. Mentored senior management
team in eCommerce management practice. Installed an operational
training program. Conducted I/T corporate relations training. Developed
training quality assurance guidelines. Trained end-users in organization
process design. Trained senior management in the marketing department
of principles and processes in eCommerce.
For Matson Navigation,
we instituted quality assurance and testing environment. Introduced
staff development and training policies, standards, and procedures.
Defined development functions and responsibilities governing change
control and change management. Established functional and technical
workskills training assessment process. Developed and conducted
training programs in assessment, testing, benchmarking, program
design, and literacy auditing.
For the City of San
Francisco, we implemented program level Information
Systems training function for city water utilities department. Prepared
management development project plan. Installed a project-level training
review board. Developed training program to support the department's
migration to an enhanced Information Technology environment.
For the California
Foundation for Medical Care, we were selected
as the vendor of record to evaluate the Information Technology training
proposals submitted by all Information Technology vendors.
II. In Europe:
For Technology Transfer,
Rome, we presented executive programs, seminars
and workshops in Europe, Asia, and the United States.
For I.B.C. London
& Amsterdam, we presented seminars in London,
Rome, and Amsterdam.
For senior executives of
P.Q. Information Group, B.V., Netherlands,
we conducted a series of education seminars and training programs
in business reorganization and marketing & sales strategies.
Installed a Capability Based Learning Environment (CBLE) education
approach. Initiated executive development program. Chartered a work
skills training process. Conducted Leadership Effectiveness training.
Installed a new employee learning environment to improve employee
performance.
III. In the Middle East:
For the Royal Saudi
Naval Forces, Kingdom of Saudi Arabia & U.S. Departments of
Defense and State, we implemented a "turn-key"
Saudi Navy Information Systems training program. Installed training
program from the ground floor, part of a $370M program involving
700 persons from 15 countries. Consulted to the highest levels of
the Saudi and U.S. Governments on the application of emerging development
solutions in national programs. Authored five year I/S strategic
training and development plan for all Royal Saudi Naval Forces operations.
Led national training program
for all I/T operations focusing on hard and soft skills. Initiated
end-user training program using the train-the-trainer format. Facilitated
instructors and participated in training, education, and development
of Saudi nationals and governments officials. Authored the train-the-trainer
handbook and guidelines. Directed multinational staff tasked with
initial implementation and integration of entire training and development
program. Delivered workshops and presentations. Defined Training
Development Life Cycle from planning to training, testing and knowledge
transfer. Trained 5,000 Saudi nationals. Demanding project. Analyzed
management actions, procedures, and techniques to determine multicultural
development and training requirements.
For the Minister
of Defense and Aviation, the Kingdom of Saudi Arabia
we wrote training and development plan, identified training equipment,
and facilitated organization training and staff training support.
IV. In Asia:
For the Office of
the President, Manila, Philippines, collaborated
on the development of the five year national Information Technology
training plan. Presented workshop on emerging eLearning technologies
and training requirements in support of the mission of AFP logistical
operations.
For Armed Forces
of the Philippines, we assisted the Director
of the National Computer Center Office of the President in the design
of a turn-key program to support an upgrade of the national Military
Logistics System. Led the proposal development effort and authored
the program plan. Conducted workshops on the use of emerging technologies
in the Third World.
For the Economic
Development Foundation of Asia, we conducted
workshops in Manila for senior officials to explore the role of
emerging technologies in the management of international training
and contracting projects.
For the Office
of the Director of The Economic Development Foundation of Asia,
we consulted on the development of training approach required to
support a global economic development network.
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